FAQs

  1. How do I know that my order is confirmed?

    Once you place an order, you will receive a confirmation email and a call. This communication will include your order number and the estimated time of delivery.

  2. Can I modify my order after placing it?

    Changes to your order can be made if it has not been fulfilled yet. Please contact us via email at support@zenshops.in within 24 hours of placing your order. Unfortunately, after the order is fulfilled, new items cannot be added, but you can always place a new order. If you wish to remove items from your order, please contact customer service to cancel the order so that a new one can be placed.

  3. How can I track my order?

    You will receive an email with shipment details, including the shipment number (AWB) and the name of the courier company. You can track your order on our website's TRACK MY ORDER page or by emailing us at support@zenshops.in.

  4. Are there any shipping charges?

    No, we do not charge any shipping fees for prepaid as well as cash on delivery orders from our customers.

  5. How long will it take to ship my order?

    We typically ship all products within 4-7 working days.

  6. How can I get in touch with the company?

    You can reach us by email at support@zenshops.in or by direct call or WhatsApp us at +91-8329082270.

  7. Can you expedite my product on priority?

    Expedited delivery options vary by region. If you require expedited delivery, please contact our customer support team.

  8. Can I have a different billing and shipping address?

    Yes, you can have different billing and shipping addresses.

  9. What are the different ways I can order?

    You can order online through our website or by calling us at +91-8329082270 or emailing us at support@zenshops.in. For email and call orders, please provide:

    Name
    Complete address with pin code
    Email address
    Product(s) to be ordered
    Working contact number

    We typically dispatch orders within 2 working days and you can expect delivery within 5-6 working days of placing the order. Please note that remote areas and unexpected weather conditions may result in additional delivery time.

  10. What if I receive a damaged or faulty product?

    If you receive a damaged product, please share clear images of the damage via email to support@zenshops.in immediately. In the case of a faulty product, please inform us within 7 days. All returned products must be unused and returned in their original packaging for replacement or refund.

  11. How can I pay for my order?

    We offer secure payment options including Credit Cards, Debit Cards, UPI Payments, and Paytm.

  12. How do I cancel my order?
    You can cancel your order by emailing us at support@zenshops.in with the subject "Cancel My Order". You can also make changes or cancel your order during our confirmation call before dispatch. Additionally, you can call us directly during our office hours at +91-8329082270.